CHARLEE JAMES, hopes you LOVE your purchase. However, we know that sometimes items don't fit and an exchange is necessary. All purchases are eligible for Store Credit only - no cash refunds. All SALE ITEMS are FINAL SALE!!!! SHOES, JEWELRY, BRALETT, LEGGINGS, SLIPS, ACCESSORIES, AND EARRINGS are FINAL SALE!
FOR STORE CREDIT:
1) Returns must be received by CHARLEE JAMES within 14 days of receipt of merchandise, NO EXCEPTIONS. This gives our customers time to decide if they are satisfied with their purchase.
2) Returns must be UNWORN, UNWASHED, and have all original tags attached (if applicable). Returned items that appear to have been worn, washed, stained or smell of smoke OR perfume the return will be refused. If refused we will email you and you can choose to send it back to you at your expense OR have us donate it. Any refused returns after 30 days that we have will be donated to a local charity of our choice.
3) No Return Authorization is needed! Simply return to:
BARTLETT, TN 38133
4) Please include a copy of your packing list with the items you are returning circled and indicate the reason for your return.
5) The customer is responsible for all return shipping costs. We recommend a method of shipment that will provide a tracking number (ask your post office for options). CHARLEE JAMES is not responsible for items lost or damaged by the shipping company.
6) If we receive an item back that does not qualify for a return (such as list below) we will either donate the item in your name to a local charity or send it back to you at your expense. All SALE ITEMS are FINAL SALE!!!! SHOES, JEWELRY, BRALET, LEGGINGS, SLIPS, ACCESSORIES, AND EARRINGS are FINAL SALE!
7) Once we receive your return please allow 5-10 business days for us to process it.
You will be issued an online code in the amount of purchase (less any shipping) to use online for purchasing at www.charleejames.com.
8) If you believe the item you ordered was received by you damaged or defective, please email us immediately at firstname.lastname@example.org and we will address it. All damage claims must be made within 5 days of receipt of your order.
STORE CREDIT WILL BE EMAILED TO CUSTOMER IN THE FORM OF AN ONLINE GIFT CERTIFICATE THAT CAN THEN BE USED ON THE WEBSITE. IT DOES NOT EXPIRE!
The way we recommend you handle an exchange is for you to immediately place a new order for the item you wish to exchange, this will ensure the size you desire is available. Send the return item back and note your new order number on the packing list. When we process the returned item, we will credit you back to your original form of payment.
We cannot hold merchandise as we have so many orders come through it just is not possible.
All orders we make every effort to process and ship your order within 24 hours (excluding weekends & holidays).
- CHARLEE JAMES is not responsible for delays with shipping once it's left our facility.
- CHARLEE JAMES is not responsible for products lost or damaged in the mail. USPS will be responsible once we ship your order.
- CHARLEE JAMES is not responsible for orders marked 'Delivered' by the Post Office. You will need to check with your local Post Office and/or Postal Carrier to obtain information regarding your package. We will provide a tracking number that is given to us by USPS.